The carrier will honor PetSafe reservations through March 20, but will not accept any new reservations.
These hiccups, however, pale in comparison to a heartbreaking incident that occurred on Monday, when a 10-month-old French bulldog died after its owners said a flight attendant insisted the puppy and its carrier be stored in the cabin's overhead bin and the animal suffocated.
United says it expects to complete the review by May 1st.
The incidents are the most recent of United's public relations disasters since last April, when passenger David Dao was violently dragged off a flight to make room for commuting crew.
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Chicago-based United diverted a plane to Akron, Ohio, on Thursday after discovering it had mistakenly loaded a dog aboardthe flight from Newark, N.J., to St. Louis. The airline will contact customers who booked their pets to fly between Tuesday and May 1.
United's PetSafe program is an option for passengers with pets that are not eligible for travel in-cabin; animals travel in pressurized, climate-controlled compartments similar to passenger cabins.
In addition to conducting a review, United recently updated its guidelines for dogs traveling in bags.
When HuffPost asked United for additional information about pets flying in cabins, the company directed us to its detail about colored tags.
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"This suspension does not affect pets that travel with us in the aircraft's cabin", the statement read.
United transported about 140,000 animals past year, significantly more than any other US airline.
"Our highest priority is always safety - safety of our customers, safety of our employees and safety of the pets that travel with us", he said. The measures include distributing pet travel documents and itineraries directly to airport managers, and a new process for loading animals onto planes that involves multiple checks and confirmations before departure.
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