Operator Jailed for Hanging Up

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Crenshanda Williams, 44, was found guilty in Houston on Wednesday of systematically hanging up on people trying to report emergencies, the office of Harris County District Attorney Kim Ogg said in a statement.

Crenshanda Williams, 44, worked at the Houston Emergency Center until she was sacked in August 2016 after she was accused of hanging up on callers.

Officials said calls Williams received ranged from reports of robberies and homicides to those of speeding vehicles. Court documents said Williams was the 911 operator that took Moten's call.

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Police say Reiss targeted the woman because the two had similar appearances and Reiss may have wanted to steal her identity. Authorities warned that, when she runs out of resources, she may kill again.

At the time, Williams reportedly told police that she simply didn't want to talk to anyone. She will spend 10 days in jail and 18 months on probation.

Harris County prosecutors said the county had an obligation to hold public servants criminally accountable when they break the law and the community's trust.

"The citizens of Harris County rely on 911 operators to dispatch help in their time of need".

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The newspaper reported that Williams was sacked after the HEC officials conducted a monthly audit of 911 calls and found that Williams had a large volume of calls that lasted less than 20 seconds.

Among the other calls she ended prematurely was that of Hua Li, who dialed emergency services to report a gas station robbery and shootout in March 2016. A man called 911 after an armed robber targeted the convenience store in which he was buying lottery tickets. Prosecutors, according to the Houston Chronicle, determined she hung up on "thousands" of calls.

Williams' attorney, Franklin Bynum, said the case revealed what he called "systematic" problems at the Houston Emergency Center and chalked up Williams' behavior to her experiencing "a hard time in her life". By the time police arrived, however, the manager had already been shot and killed. "For real", and hung up, according to KTRK.

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Prosecutors said they say the evidence proved Williams' behavior wasn't a one time fluke.