BA says notified customers as soon as possible after data breach

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Shares of British Airways' parent company IAG fell around 4% as markets opened on Friday morning, hours after the airline said the credit card information of at least 380,000 customers had been "compromised" in a data theft.

While British Airways has not publicly revealed how it was exploited, Leigh Anne Galloway, cyber-security resilience lead at Positive Technologies, told eWEEK in an email that the fact that the attack exploited vulnerabilities on BA's website and app gives us a picture of how the data breach occurred.

Police and relevant authorities have meanwhile been notified. "We take the protection of our customers' data very seriously", Alex Cruz, British Airways' chairman and chief executive said.

BA's data breach took place after the introduction of the new Data Protection Act, which includes the provisions of the new European General Data Protection Regulation (GDPR). British Airways said the thieves did not get a hold of anyone's travel or passport information. The airline said it would manage any claims on an individual basis.

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Cruz said the hack was not a breach of the airline's encryption.

Things are looking up for British Airways.

BA took out full-page adverts in the United Kingdom newspapers on Friday to apologize, while shares in parent group IAG slid three percent in the early morning London deals. "I blocked my card straight away, went to the bank and they said it's ridiculous that BA have allowed this to happen".

He added: "We are committed to working with any customer who may have been financially affected by this attack and we will compensate them for any financial hardship that they may have suffered".

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The agreement means that British Airways customers will now be able to visit 13 new destinations across the region, opening up cities such as Ahmedabad, Amritsar, Bhubaneswar, Chandigarh, Goa, Kolkata, Kochi, and Pune, that have previously been more hard to access from the UK. Last year's May bank holiday meltdown was due to a power outage - the intrepid work of some contractor, who switched everything off and then blew out the IT system turning it on again.

"There's still nothing from BA, even though it's clear they know every transaction during that period was involved and there's no other reason for the payment".

Mr Cruz said at the time BA had been hit by a "major IT system failure" that caused "very severe disruption to our flight operations worldwide".

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